We have a 30-day return policy, which means you have 30 days from the delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase. 

To start a return, send us an email at sales@aftr99.com. Following this request, an authorization email will be sent with return instructions. In the event of customs duties, these will be charged to the Customer and will be deducted from the amount due as a refund when the refund is issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), underwear, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

Refunds will be processed as soon as returned items have been checked and accepted by the quality control department at our logistics centre.

The refund will be issued to the original  payment method and in the same currency as the original purchase.

The refund usually takes place within 7-10 business days. Processing times may vary depending on the payment method and bank.

Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Any original shipping costs incurred will not be refunded to the Customers unless there have been faulty issues.